Why energy efficiency is a win-win for Energy companies and their commercial customers

Written by Liam Burlinson, Director of Utilities

With the ever-increasing focus on the cost, resilience and environmental impact of our energy systems, energy efficiency is a vital, but sometimes overlooked area of intervention. Whilst the traditional benefit case for energy efficiency normally focuses simply on cost saving, this underestimates the wider benefits that can be realized.

Whilst it may sound counter-intuitive for energy companies to be interested in supporting customers to reduce their energy consumption, the reality is that most should have a vested interest in doing so. This article explores some of the reasons why many energy companies are making this a reality, helping deliver benefits to customers but also driving competitive advantage and commercial opportunity for themselves.

Supporting service differentiation

Energy companies that think beyond their traditional customer relationships can foster greater levels of satisfaction and customer loyalty. By moving “beyond the bill” and increasing access to meaningful, tailored insights into energy usage, energy companies can positively impact customer perception and reposition themselves as a trusted energy advisor to their customers.

Whether through the provision of bespoke reporting, tailored advice or by providing simple, connected tools that aid decision making and investment in new energy saving technologies, energy companies can foster stronger customer partnerships, increase customer retention and create new revenue streams at the same time.

Enabling savings

Energy-efficiency can rapidly lower operating costs for commercial customers, helping businesses mitigate some of the wider economic challenges they face right now. By investing in energy-saving technology, or optimizing energy intensive activity in their properties, businesses can deliver substantial reductions in energy costs, often with quicker return on investment than might be expected. By supporting customers in achieving energy efficiency, energy companies help their customers’ bottom line and strengthen their relationship.

Building brand image

Energy-efficient practices help demonstrate commitment to environmental responsibility, which in turn can enhance the brand image of businesses and help attract new, environmentally conscious customers. Energy companies that collaborate with their customers to improve energy efficiency, directly contribute to the perception of their brand. This helps them positively influence the factors that drive buying choices as customer decision making continues to shift towards more environmentally focused concerns.

Creating resilience in the energy system

Energy companies constantly face the challenge of managing peak energy demand and helping to balance the system, especially during periods of high energy consumption. By encouraging action on energy efficiency amongst their commercial customers, they can help reduce energy demand, enabling the softening of peak loads, and reducing the strain on the energy system. This is of growing importance as more intermittent, renewable energy generation assets are introduced to the system.

Climate leadership

As energy companies grapple with the impact of the climate crisis on their own businesses, supporting customers to become more energy efficient helps reduce overall energy consumption and can drive material reductions in the carbon footprint of their portfolios. By supporting customers to implement relevant, targeted energy interventions, energy companies build trust with their customers and credibility in the leadership role they have in tackling the climate emergency.


By actively assisting customers to adopt energy-saving technologies and behaviors, energy companies are actively contributing to both their customers success, but also their own success, in what is an ever more competitive and rapidly changing energy market. Those acting to support commercial customers with the increasing demands of running their business, whilst also dealing with their environmental impact, are the organizations that will thrive in the energy efficient, green economy of the future.

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arbnco’s software solutions empower top-tier energy companies worldwide to assist their customers in identifying, benchmarking and taking targeted action to improve the energy and carbon performance of their commercial buildings.

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